Privacy Policy for Rescuetek HVAC/R Services

At Rescuetek HVAC/R Services, the privacy of our visitors and customers is a priority. This Privacy Policy explains the types of information we collect and record and how we use it.

If you have questions or need more information about this Privacy Policy, please contact us.

Consent

By using our website, calling us, or communicating with us by text message, you consent to this Privacy Policy and agree to its terms.

AI Phone & Messaging Disclosure

Rescuetek HVAC/R Services may use automated and artificial-intelligence systems to assist with answering calls, responding to inquiries, scheduling appointments, and sending service-related text messages.

When you contact us:

  • Calls may be recorded for quality and training
  • Calls may be transcribed using automated systems
  • You may interact with an AI-assisted system
  • Some responses may be generated automatically

Information We Collect

When we ask you to provide personal information, we will make the information requested and the reason for requesting it clear.

If you contact us directly, we may receive your name, email address, phone number, service address, the contents of your message, and other information you choose to provide.

When you call us, we may collect your phone number, call recording, call transcript, and details related to your service request. When you text us, we may collect your phone number, message content, and message timestamps.

How We Use Your Information

We may use collected information to:

  • Provide, operate, and maintain our services
  • Schedule and manage appointments
  • Respond to inquiries and service requests
  • Improve our website and customer experience
  • Send service-related updates and notifications
  • Maintain records of customer communications
  • Prevent fraud, misuse, and abuse

SMS/Text Messaging Policy

You may consent to receive text messages from Rescuetek HVAC/R Services by texting a Rescuetek business phone number first, verbally agreeing to SMS follow-up during a service or scheduling conversation, or checking the optional SMS consent checkbox on a contact or service-request form. The website SMS checkbox is unchecked by default.

Messages may relate to your HVAC/R, electrical, or refrigeration service request, scheduling, dispatch updates, missed-call follow-up, invoice or payment support, and customer support. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time by replying STOP. For help, reply HELP.

Messages are sent only for customer-initiated communication and related service support. We do not send third-party marketing messages. Mobile opt-in data and SMS consent are not shared or sold to third parties for marketing or promotional purposes.

Log Files

Like many websites, Rescuetek HVAC/R Services uses log files. These files may record internet protocol addresses, browser type, internet service provider, date and time, referring and exit pages, and clicks. This information is used to analyze trends, administer the website, and improve site performance.

Cookies and Web Beacons

Our website may use cookies and similar technologies to store visitor preferences and understand how visitors use the site. You can manage optional cookie choices through available browser and website privacy controls.

Third-Party Services

We may use trusted third-party providers to support website hosting, communications, analytics, security, scheduling, and service delivery. These providers may process information on our behalf only as needed to provide their services. Mobile opt-in data and SMS consent are not shared or sold for third-party marketing.

CCPA Privacy Rights

California consumers may have rights to request disclosure of personal information collected, request deletion, request correction, and opt out of the sale or sharing of personal information. Rescuetek HVAC/R Services does not sell personal information.

GDPR Data Protection Rights

Depending on where you live, you may have rights to access, correct, erase, restrict, object to processing, or request portability of your personal information. Contact us to submit a privacy request.

Children's Information

Rescuetek HVAC/R Services does not knowingly collect personal information from children under 13. If you believe a child provided personal information through our website, please contact us so we can remove it.

Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain business and communication records, meet legal obligations, and resolve disputes.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure.

Contact Us

Rescuetek HVAC/R Services
Phone: (312) 766-2626