Terms of Use for Rescuetek HVAC/R Services

Welcome to Rescuetek HVAC/R Services. By accessing our website, calling us, or using our services, you agree to be bound by these Terms of Use.

1. Services

Rescuetek HVAC/R Services provides heating, ventilation, air conditioning, electrical, and refrigeration services, including but not limited to:

System diagnostics and repair
Installation and replacement
Routine maintenance
Emergency service
All services are subject to availability, technician evaluation, and site conditions.

2. Estimates and Pricing

All estimates are subject to change after inspection
Quoted pricing may not include unforeseen conditions
Additional work requires customer approval

3. Payments

Payment is due upon completion of service unless otherwise agreed in writing.

Failure to pay may result in additional fees, service suspension, or collections action.

4. Scheduling and Cancellations

Appointments are scheduled based on availability
Arrival times may vary due to job conditions and emergencies
Late cancellations may be subject to fees

5. AI Communication & Call Handling

Rescuetek HVAC/R Services may use automated systems, including artificial intelligence, to assist with answering phone calls, scheduling appointments, and responding to inquiries.

By contacting us, you acknowledge and agree that:

Calls may be recorded and monitored
Calls may be transcribed using automated systems
You may interact with AI-powered systems
Responses may be generated automatically

Rescuetek HVAC/R Services is not liable for misunderstandings, misinterpretations, or errors resulting from automated systems.

6. SMS/Text Messaging

You may consent to receive text messages from Rescuetek HVAC/R Services by texting a Rescuetek business phone number first, verbally agreeing to SMS follow-up during a service or scheduling conversation, or checking the optional SMS consent checkbox on a contact or service request form. The website SMS checkbox is unchecked by default.

Messages may relate to your HVAC/R, electrical, or refrigeration service request, scheduling, dispatch updates, missed-call follow-up, invoice/payment support, and customer support. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time by replying STOP. For help, reply HELP.

Messages are only sent for customer-initiated service communication and related HVAC/R, electrical, or refrigeration service support. We do not send third-party marketing messages.

7. Customer Responsibilities

Provide accurate and complete information
Ensure safe and accessible work conditions
Secure pets and remove hazards
Provide access to equipment and service areas

8. Warranty Disclaimer

Services are provided as-is unless otherwise stated in writing. Manufacturer warranties may apply to parts and equipment.

9. Limitation of Liability

To the fullest extent permitted by law, Rescuetek HVAC/R Services shall not be liable for:

Indirect, incidental, or consequential damages
Delays caused by weather, parts availability, or external factors
Damage resulting from pre-existing conditions
Errors related to automated or AI systems

10. Website Use

You agree not to:

Use the website for unlawful purposes
Attempt to disrupt or hack the website
Submit false or misleading information

11. Third-Party Services

We may use third-party providers to support operations, including phone and messaging platforms. These providers may process your data on our behalf only to help us provide and improve our services. Mobile opt-in data and SMS consent are not shared or sold to third parties for marketing or promotional purposes.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois.

13. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page.

14. Contact Information

Rescuetek HVAC/R Services
Website: https://www.rescuetek.net
Phone: (312) 766-2626